Refund policy

🔄 Return & Refund Policy

At Vibe Cart UK, customer satisfaction is our priority. 💙 If you’re not completely happy with your purchase, we’re here to help with a simple and transparent return process.

📦 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible, the item must be:

  • ✔️ Unused and unworn

  • ✔️ In its original condition

  • ✔️ With all tags attached

  • ✔️ In the original packaging

  • ✔️ Accompanied by proof of purchase or receipt

📩 How to Start a Return

To request a return, please contact us at:

📧 vibecartuk1@gmail.com

Return requests must be approved before sending any item back. Returns sent without prior authorization may not be accepted.

Once approved, we will provide return instructions and, where applicable, a return shipping label.

⚠️ Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If you receive:

  • a damaged item,

  • a defective product, or

  • the wrong item,

contact us immediately at vibecartuk1@gmail.com so we can resolve the issue quickly and fairly.

🚫 Non-Returnable Items

For hygiene, safety, and customization reasons, the following items cannot be returned:

  • Personalized or custom-made products

  • Perishable goods

  • Beauty and personal care items

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Sale or clearance items

If you’re unsure whether your item qualifies, feel free to contact us before placing a return request.

🔁 Exchanges

The quickest way to receive a different item is to return the original product and place a new order once the return has been approved.

💶 EU 14-Day Cooling-Off Period

For orders delivered to countries within the European Union, you have the right to cancel or return your order within 14 days of delivery, even without providing a reason.

The item must remain unused, in its original condition and packaging, with all tags attached and proof of purchase included.

💰 Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error (such as receiving a damaged or incorrect item).

📞 Need Help?

Our support team is always happy to assist you with returns, refunds, or any order-related questions.

📧 Email: vibecartuk1@gmail.com

💙 Thank you for shopping with Vibe Cart UK. We appreciate your trust and strive to make every purchase a great experience!


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vibecartuk1@gmail.com